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Reading the other reviews I’m surprised to find anything negative as I was very very pleased with the prompt and courteous service first in scheduling my call the very next day and also being the first on the docket. Michael the local serviceperson was extremely professional and pleasant and also knowledgable. And he didn’t up-sell me at all which I found outstanding. Very efficient and FAIR as he could have advised that I needed a new compressor or something more costly. He just advised me that my refrigerator temperature to be adjusted and taught me how to do that. I actually felt badly that I just paid for the reasonable service call. But being in business myself I was SOLD on this company in today’s cheesy business climate! I have already told friends and clients about their fairness and professional expertise to use in the future. I truly appreciate finding them in repairing my Samsung new refrigerator (which Samsung was very difficult to deal with by the way!). These guys were top notch in my experience! Aries the dispatcher was great and Michael my local repairman was educated and professional and very very fair. Also found out they do all kinds of jobs including plumbing and handyman type things.
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DCS
DCS was founded in 1989 by the leading appliance engineers and designers in the country. We first pioneered the high-end, commercial-quality, drop-in cooktop. Next we focused our innovative thinking on creating a whole new phenomenon – commercial-quality, outdoor gas barbecues. DCS soon emerged as the leading provider of professional outdoor grills. Leveraging our expertise in high end cooking equipment, DCS entered the commercial cooking market with high-performance, heavy-duty ranges, convection ovens, broilers, griddles, and countertops for the foodservice industry.
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Very clean, polite, and honest. Same-day appointment to fix my freezer and diagnostic fee waived as promised because I had them do the repair. Price was good and repair was quick. Unfortunately, the repairman snapped the fragile copper water line coming from the basement to the fridge and was unable to replace or repair it. He capped it off well, but I still had to then hire a plumber afterwards. I can’t recollect if I mentioned the fragile water line to him or not, but I was planning to replace it with a flexible line at some point anyway….just to bad it had to be when I couldn’t really afford to spend the money.
Effie B.
Los Angeles, CA
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